Privacy Policy

Last Updated: May 29, 2025

Sunshine Studio Moose Creek (“Sunshine Studio Moose Creek”, “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information in our custody and control. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us, our website, or use our services.

1. Collection and Use of Personal Information

We collect personal information that you voluntarily provide to us to deliver services such as dance, fitness, and wellness classes, 1:1 classes, personal training, events, etc., and related communications.

This may include:

Name, phone number, email, and mailing address
Date of birth or age range
Emergency contact information
Payment details (processed via secure third-party platforms)
Fitness goals, health disclosures (e.g., injuries, allergies – with your consent)
Account usernames/passwords (if using member portals)
Class attendance, membership history, and service preferences
Photos or video if taken during studio events (with consent – see Terms and Conditions)
Other identifiable information you provide when signing up or making a purchase

We use your information to:

Deliver and personalize our services
Create and manage your membership or class bookings
Communicate with you (e.g., reminders, updates, invoices)
Process payments and manage financial transactions
Improve our offerings through feedback, analytics, and usage trends
Ensure your safety and meet health & liability requirements
Send promotional messages (with opt-out options)
Comply with legal obligations and internal policies

2. Information We Collect Automatically

When you visit our website or interact with digital content, we may automatically collect information such as:

IP address and browser type
Device and operating system information
Pages visited, time spent, and referring links
Location data (if enabled on your device)

We use tools like cookies and analytics services (e.g., Google Analytics) to improve our website and understand user interests. You can modify your cookie preferences in your browser settings.

3. De-identified Data

We may anonymize or aggregate data for statistical or research purposes. This data cannot identify you and may be used to improve programs, assess trends, or for marketing performance analysis.

4. Disclosure of Personal Information

We do not sell your personal information. We may share it only in the following circumstances:

With service providers who assist us with booking systems, email communications, analytics, payment processing, or IT support
In case of legal requirements, to comply with applicable laws, regulations, court orders, or law enforcement requests
To protect our business, clients, or others, including to enforce terms or prevent fraud
With your consent, such as for sharing success stories or testimonials

Please note that some service providers may be located outside of Canada (e.g., United States), and personal information may be subject to foreign laws.

5. Third-Party Links

Our website or communications may include links to third-party platforms or tools (e.g., Instagram, Eventbrite, payment processors). We are not responsible for the privacy practices of those third parties. Please review their privacy policies before sharing information.

6. Safeguards

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, disclosure, or loss. These include:

Password-protected accounts
Secure payment processors
Access limits to staff who need information to perform their role
However, no system is entirely secure, and we encourage you to use strong passwords and avoid sharing sensitive information via email.

7. Retention of Personal Information

We retain personal information only as long as needed for the purposes stated in this Policy or as required by law (e.g., for tax or legal compliance). When no longer needed, data is securely destroyed or anonymized.

8. Your Choices

You may withdraw your consent or limit the information you provide. However, some services may be unavailable without certain details (e.g., emergency contact, fitness readiness info).

You may also unsubscribe from marketing emails at any time via the link provided in our messages.

9. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or outdated information
Withdraw your consent to certain uses (where applicable)
Request deletion of your data (subject to retention laws)

To make a request, please contact us (see below). We may verify your identity before processing certain requests.

10. Changes to Our Privacy Policy

We may update this Policy occasionally to reflect operational, legal, or regulatory changes. The most recent version will always be posted on our website with the updated date.

11. Contact Us

For questions, concerns, or to request access or changes to your personal information, please contact us at sunshinestudio.moosecreek@outlook.com